Sub-processors
These are the providers Hopwire uses to run the service and to deliver messages. This page states facts as of the review date below; it is not a contract.
Providers
| Sub-processor | Purpose | Data involved | Location | Status |
|---|---|---|---|---|
| Oracle Cloud Infrastructure (Oracle Corporation) | Hosting, database, object storage and transactional email delivery for notifications | All customer data at rest | Mumbai, India | In use |
| Cloudflare, Inc. | DNS, TLS termination, DDoS protection and caching in front of hopwire.io, app.hopwire.io and api.hopwire.io | Request and response traffic in transit, including API requests | Global network; may be handled outside India | In use |
| Meta Platforms (WhatsApp Business Platform) | Delivers WhatsApp messages and sends delivery reports | Recipient phone numbers, message content, template content | Meta's infrastructure; location set by Meta | In use for customers who send on WhatsApp |
| Exotel Techcom Private Limited (Exotel) | SMS submission and delivery reports through Indian telecom operators | Recipient phone numbers and message text | Exotel's Mumbai cluster on the default endpoint (api.in.exotel.com); a connection may also use api.exotel.com, whose location is not confirmed. Not yet confirmed with Exotel in writing | In use for customers who send SMS |
| Cashfree Payments India Private Limited | Payment collection for wallet top-ups and invoice payments once payments launch | Payer and payment details (card and bank data stay with Cashfree) | India, to be confirmed before launch | Planned, not yet in use |
| AI model provider | To be announced | None. No customer data is sent to an AI provider today | Not decided | Not selected, not in use |
Notes
- When a customer connects their own Meta or Exotel account, those providers also act under the customer's own agreement with them.
- An AI model provider has not been selected. It will be listed here before any AI feature that processes customer data is switched on.
- Changes to this list are made here. Advance notice of changes and the right to object are matters for the data processing agreement.
- To ask a question about this list, reply to any email from us or write through theearly access form.
Where the data is kept, and what happens outside India, is on thedata region page.
Last reviewed 6 October 2026.